1. Information We Collect
At Bihari Delights (a unit of RANIPRAGYA NATURAL FOODWORKS LLP, LLPIN: ACS-1768), we collect information to provide you with the best possible experience. The types of information we collect include:
- Personal Information: Name, email address, phone number, and shipping address when you place an order.
- Payment Information: Processed securely through Razorpay; we do not store your card details.
- User Content: Reviews, testimonials, and ratings you submit on our website.
- Usage Data: Information about how you interact with our website, including pages visited and products viewed.
- Device Information: Browser type, IP address, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send promotional communications (with your consent)
- Prevent fraud and ensure security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping Partners: To deliver your orders (e.g., BlueDart)
- Payment Processors: To process your payments securely (e.g., Razorpay)
- Analytics Partners: To understand how visitors interact with our website (e.g., Google Analytics)
- Service Providers: Who assist us in operating our website and providing our services
- Legal Authorities: When required by law or to protect our rights and safety
4. Data Security
We implement industry-standard security measures to protect your personal information. This includes:
- SSL encryption for all data transmission
- Secure payment processing through Razorpay
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
5. Cookies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our website.
- Essential Cookies: Required for the website to function (e.g., shopping cart, login).
- Analytics Cookies: To understand visitor behavior (via Google Analytics).
- Marketing Cookies: To provide personalized offers and tracking.
You can control cookie settings through our on-site cookie consent banner or your browser. However, disabling some cookies may affect website features.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. For tax and legal purposes, order data is typically retained for 7 years. Usage logs are generally kept for up to 12 months.
7. Your Rights & Mechanism
In accordance with the DPDP Act 2023 (India) and other applicable laws, you have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (Right to Erasure)
- Opt-out of marketing communications
- Withdraw consent for data processing at any time
To exercise these rights, please email us at contact@biharidelights.in with the subject line "Data Rights Request". We will respond to your request within the statutory timelines.
8. Children's Privacy
Our website is intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.
9. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your personal information, we will notify the relevant authorities and affected users within 72 hours of becoming aware of the breach, as required by law.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements (such as the DPDP Act 2023). We will notify you of significant changes by posting the updated policy on our website.
11. Contact Us & Grievance Redressal
If you have questions about this policy or wish to file a grievance, contact our Grievance Officer:
- RANIPRAGYA NATURAL FOODWORKS LLP
- Grievance Officer: Priyal Raj
- Address: Patna, Bihar, 800027
- Email: contact@biharidelights.in
- Phone: +91 7050443767
- Hours: Monday to Sunday, 10:00 AM - 6:00 PM IST
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar.