1. Introduction
Welcome to Bihari Delights! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
Bihari Delights is a unit of RANIPRAGYA NATURAL FOODWORKS LLP (LLPIN: ACS-1768), an online platform that sells authentic Bihari food products, including our signature Thekua and other traditional delicacies.
2. User Accounts & Registration
To access certain features, you may be required to create an account. You are responsible for:
- Providing accurate, current, and complete information
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Use of Our Services
You agree to use our services only for lawful purposes. You must not:
- Violate any applicable local, state, or national laws
- Attempt to interfere with or disrupt our website security
- Use automated systems (bots, scrapers) without express permission
- Post defamatory, obscene, or infringing content in reviews or comments
- Impersonate any person or entity
4. Orders and Payments
When you place an order, you are making an offer to purchase subject to these Terms:
- Prices include applicable taxes and are displayed in INR.
- Payments are processed securely via Razorpay. We do not offer Cash on Delivery (COD).
- We reserve the right to refuse or cancel orders due to pricing errors or stock issues.
- Orders are confirmed only after successful payment verification.
5. Reviews, Content & Rewards
Users may submit reviews and testimonials. By doing so, you agree:
- Your review is based on actual experience and is truthful.
- Bihari Delights has the right to moderate, edit, or reject any review.
- Rewards/coupons provided for reviews are discretionary and subject to validation.
- Coupons are non-transferable, have no cash value, and may have expiry dates.
- Misuse of the review system to farm rewards will result in account termination.
6. Product Information & Allergies
We strive for accuracy in descriptions. However:
- Handmade products may have slight variations in shape, size, or color.
- Allergy Warning: Our products contain natural ingredients. Please check the ingredients list carefully. We are not liable for allergic reactions.
7. Intellectual Property
All content (text, images, logos) is the property of Bihari Delights. Unauthorized reproduction or distribution is strictly prohibited.
8. Limitation of Liability & Indemnity
To the maximum extent permitted by law, Bihari Delights shall not be liable for indirect or consequential damages. You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms.
9. Force Majeure
We are not liable for delays or failures in performance resulting from acts beyond our control, including natural disasters, pandemics, strikes, or courier disruptions.
10. Changes to Terms
We may update these Terms periodically. Continued use of the website after changes constitutes your acceptance of the new Terms.
11. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar.
12. Contact Us & Grievance Redressal
For queries or grievances, please contact our Grievance Officer:
- RANIPRAGYA NATURAL FOODWORKS LLP
- Grievance Officer: Priyal Raj
- Address: Patna, Bihar, 800027
- Email: contact@biharidelights.in
- Phone: +91 7050443767
- Hours: Mon-Sun, 10:00 AM - 6:00 PM IST